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The Standard Bank Luju Food & Lifestyle Festival FAQ's Luju Page
The Standard Bank Luju Food & Lifestyle Festival FAQ's Luju Page

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GENERAL

The Standard Bank Luju Food & Lifestyle Festival is a two-day lavish feast of music, fashion, entertainment, culinary exploits, and connoisseur-led premium wine and whiskey showcases. A unique and sophisticated African-vintage styled celebration of the local, the wholesome, the creative, and the delicious, the festival is a sensory experience unlike any other. This is an aspirational event in an intimate setting, where foodies, culture buffs and travelers alike can interact with a range of lifestyle activations currently trending within the context of music, food, fashion and health.

The festival will be taking place from Friday 30th September to Saturday 1st October 2022, on the House On Fire lawns overlooking the scenic Malkerns Valley in Eswatini. The venue is located about a 5-hour drive from Johannesburg, South Africa, and is 23km from the capital city, Mbabane, as well as a short 14km from Ezulwini.

Festival opening times:
Friday 30th September: 4pm – 2am
Saturday 1st October: 10am – 3am
The festival grounds will be closed to the public between opening times.

Campsite check-in start: TBC

Campsite last check-out: TBC

Check-in desk operating times: TBC

NO, vaccination certificates will NOT be required for entry this year. However, because Covid-19 is still seriously impacting lives, the festival encourages people to get vaccinated to protect themselves and others.

Children under 12 need to be accompanied by an adult. Children aged 0 – 5 can enter the festival for FREE. Children aged 6 – 12 have to purchase the Full Festival Children ticket. Children aged 12 and under are only allowed into the Premium Lounge if they are in the company of an adult who has a Premium Lounge pass.

Yes. We will be live-streaming and broadcasting festival highlights, so you can enjoy the Luju experience in the comfort of your own homes. We shall announce which channels we are streaming on closer to the festival date.

For direct ticket queries, please contact support@howler.co.za. For general festival queries, please contact info@house-on-fire.com

APplications

The music programme has been finalized for this year, with a strong local focus. However, we encourage all interested artists to keep an eye out for next year’s Artist Applications announcement.

Look out for Trader Application announcements on Luju social media and local newspapers. Trader closed this year on 15th August, 2022.

Please email communications@house-on-fire.com with requests for media accreditation. Media practitioners will need to fill out a form from the Ministry of Information, Communications and Technology before the festival can accredit media. Please note that media accreditations are made solely through the festival Communications department, including broadcast technicians. Only working media will be accredited; drivers, marketing officers and similar will not be accredited as media. Bloggers, Vloggers and other social media content producers are encouraged to register with us as well, if they wish to conduct interviews etc.  Please note that media passes do not give back-stage access. Interviews can be arranged through the Luju Communications team by prior arrangement.

TICKET INFO

Tickets are available on the Luju website: www.lujufestival.com and at selected outlets in Eswatini, at Standard Bank Mbabane (Corporate Place), and Standard Bank branches in Ezulwini (the Gables), Manzini (opposite Bhunu Mall) and DALA Spaces at Malandela’s Lifestyle/House On Fire. Tickets are also available in Maputo, Mozambique, at the Centro Cultural Moçambicano-Alemão (CCMA), Av. Samora Machel, n.468, R. da Rádio.

In Eswatini, Luju tickets can now be purchased with the Unayo stand-alone banking app developed by Standard Bank, via WhatsApp.

Please follow these steps:

  1. The Ticket Purchase journey is initiated on WhatsApp Messenger
  2. The cellphone number to interact with is +1 (862) 203-4403. Save the number
  3. Text “Hi” to invoke menu
  4. Select Standard Bank Luju Food & Lifestyle Festival
  5. Enter Personal information (full name & email address)
  6. Select Ticket type and number of tickets to purchase
  7. Response message with voucher number will appear
  8. Copy voucher number and login to Unayo app
  9. Click ‘Pay for Goods’, enter/paste voucher number and confirm transaction.
  10. You will then receive a link to download ticket on Whatsapp and email
  11. Please keep link safe as it is an equivalent to event ticket
  12. Unayo representatives will never ask you for your PIN

Yes, this year tickets will be sold at the gate.

All Luju tickets are valid for the full two-day festival.

The Standard Bank Luju Food & Lifestyle Festival does not offer ticket refunds. However, our ticket service provider, Howler, offers third-party refunds in certain circumstances. Please contact support@howler.co.za if you have queries.

Early Bird

  • Premium Lounge – E950
  • Luju Gardens – E400
  • Children (Ages 6-12) – E150
Sold out

Phase 1

  • Premium Lounge – E1200
  • Luju Gardens – E450
  • Children (Ages 6-12) – E150

Phase 2

  • Premium Lounge – E1500
  • Luju Gardens – E600
  • Children (Ages 6-12) – E150

*Children aged 5 and under enter for free.

**Phase 2 tickets come on sale when reduced rate Phase 1 tickets sell out.

valid ticket alone will not get you into the festival.

Tickets only allow access to the festival. Premium Lounge tickets additionally allow access to the Premium Lounge.

The Luju Gardens ticket option provides access to the main festival arena, with all the Luju experiences, and standing room in front of the Luju Stage. In addition to main arena access, Premium Lounge tickets offer exclusive access to the Standard Bank Premium Lounge, with comfortable seating, a private bar, dedicated wait service, and excellent views of the Luju Stage.

Phase 1 is a limited-release batch of discounted tickets which are a sweet reward for the early bees! Phase 2 tickets go on sale when the number of tickets allocated to Phase 1 run out.

Yes. If you have downloaded your ticket, you can simply email it to whomever you want to give it to. If you have a hardcopy ticket, you can give that to your friend. However, be aware of the security risks!

The unique QR-code on your e-ticket allows you to enter the festival. NEVER reveal your QR-code or give anyone the opportunity to copy/photograph it. Only the first scanned ticket will be let in the gate. For this reason, it is strongly recommended that you do not buy tickets from 3rd parties, as there is no guarantee they have not already sold the same QR-code multiple times

All tickets are non-refundable and non-replaceable. One ticket per person. Once purchased, please keep your tickets in a safe place and remember to bring them with you to the festival. Each ticket holder must be present when exchanging tickets for wristbands at Festival Check-in. An individual will not be able to receive wristbands for other ticket holders not present. Children under 12 must be accompanied by an adult.

WHAT TO BRING / LEAVE

The organizers reserve the right to refuse admission to the festival site at any time.

Any bags brought into the event will be searched upon entry.
The following items are prohibited and will not be allowed into the venue:
Weapons, explosives, firearms, glass bottles, aluminium cans, hazardous and breakable materials, fireworks, lasers, flashlights and anything else that can interfere with the artists’ performance.
No camping gear of any kind will be allowed into the festival venue. They are allowed in the campsite with a valid camping ticket.
No illegal drugs of any kind allowed in the festival or campsites. You may be prosecuted.
No drinking of alcohol outside the festival entrance or in the parking lot. You may be prosecuted.
PLEASE NOTE: You may NOT bring your own food or beverages into the festival arena.

No animals, including pets, may be brought into the festival. If you have a registered service animal, please contact the Luju Team so that we may accommodate you.

Yes! You’ll be able to get your fill of all kinds of scrumptious, healthy foods suitable for all types of diets for the duration of the festival.

No. Food and drinks are not allowed to be brought into the festival. There is a wide range of food and beverage options available for purchase at the festival.

You may only take pictures on cameras meant for personal use. Professional DSLR, recording devices, and video equipment that has not been pre-approved will not be allowed into the festival grounds. At the artists’ request, all unauthorized recording for professional purposes will be prohibited and illegal filming and/or recording will result in legal actions. Please contact info@house-on-fire.com if you have queries.

It is not permissible to use flashes when taking photos of performers on stage as it is disturbing to them. There are no other restrictions on flashes.

FESTIVAL RULES AND POLICIES

  • You need a valid festival pass in order to enter the event.
  • Your festival pass must be worn at all times.
  • You will be allowed to go in and out of the festival venue as long as you keep your wristband on at all times for the duration of the festival.
  • For your safety, all attendees are subject to search upon entry.
  • All ages are welcome. Children aged 5 years and under have free entry.

By participating in the Standard Bank Food and Lifestyle Festival, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that LUJU PTY LTD, its vendors, partners, affiliates and/or representatives deems fit to use. You release Standard Bank LUJU Board, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising or publication of interviews, photographs, computer images, video and/or sound recordings.
By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Standard Bank LUJU or the person or entity designated to do so by LUJU PTY Ltd. By purchasing a Standard Bank Luju Festival ticket or entering the premises, you have been fully informed of your consent, waiver of liability, and release before participating in Standard Bank LUJU Festival.

By attending the festival, you assume all risks incidental to the event and release event management and their respective affiliates from all claims related to or arising out of the event or your presence at the event. The ticket you hold is subject to all applicable policies of the management of the event. This ticket is a revocable license to enter the event at the date and time listed on the front. What that means is that management reserves the right, without paying a refund, to refuse entry or eject you if you are not complying with all management policies applicable to the event.

The Event date and time is subject to change. Resale and/or transfer of the ticket may be prohibited by Management’s policies, and if so, any such resale and/or transfer is void to the maximum extent allowed by applicable laws. Any such unauthorized resale and/or transfer may result in refusal of entry without refund. Tickets not obtained directly from Management may be lost, stolen, counterfeit or invalid, in which case they will not be honoured.